SocksLab Terms and Conditions
These Terms and Conditions of Sale (T&C) govern all relationships between SocksLab, owned by Consumer Labs (registered in the Commercial Register under number CHE-464.627.617), and any customer placing an order on the SocksLab e-commerce website.
By placing an order on our website, you fully and unconditionally accept these terms and conditions of sale.
For more information about our business, please contact us using our contact form.
1. Scope
These Terms and Conditions apply to all orders placed on the SocksLab website. By placing an order, the customer agrees to these Terms and Conditions in full.
2. Product availability
All product offers listed on our website are valid as long as they are displayed and while supplies last.
3. Price
The prices of our products are listed in Swiss francs (CHF) and apply exclusively to orders placed through our e-commerce site. Prices are subject to change at any time, but products will be billed based on the prices in effect at the time your order is confirmed.
4. Shipping costs
Shipping costs are calculated based on the weight and, in some cases, the size of the items ordered. These costs will be clearly displayed when you confirm your order.
5. Payment Methods
We accept payments via:
- Credit card
- TWINT
We will begin processing your order as soon as we receive payment.
6. Delivery
Products are delivered to the address provided at the time of ordering. It is your responsibility to ensure that the information provided is accurate.
7. Legal Warranty
All our products are covered by the statutory warranties of conformity and against hidden defects in accordance with applicable laws. These warranties do not apply in cases of misuse, negligence, or damage to the products caused by the customer.
8. Right of return
If a product is defective or does not meet specifications, you have 14 business days from the date of receipt to request an exchange or refund. If you are not satisfied with the product, you may also return it within the same timeframe, provided it has not been used.
9. Return Policy
Products must be returned in their original packaging. You are responsible for return shipping costs, unless the product is defective or does not meet specifications.
10. Refunds
Refunds will be issued within 14 business days of receiving the returned items and will be processed using the original payment method.
11. Order Cancellation
We reserve the right to cancel any order for legitimate reasons, such as pricing errors, stock unavailability, or other unforeseen circumstances. If this occurs, you will be notified as soon as possible and receive a full refund.
12. Order Cancellation
We reserve the right to refuse any order in the event of an unresolved dispute with a customer regarding payment for a previous order.
13. Limitation of Liability
Our liability is limited to the total amount paid for the products ordered. Under no circumstances will we be liable for any indirect or consequential damages arising from the use of our products.
14. Applicable Law
These Terms and Conditions are governed by Swiss law. In the event of a conflict between these terms and applicable legal requirements, the legal provisions shall prevail.
15. Intellectual Property
The content of our website (text, images, logos, trademarks, etc.) is protected by intellectual property rights. Any unauthorized reproduction, distribution, or use of this content is prohibited without our prior written consent.
16. Disputes and Mediation
Any dispute arising out of the application, interpretation, or enforcement of these terms and conditions shall be submitted to mediation prior to any legal action. If mediation fails, the dispute shall be brought before the competent courts in Switzerland.
17. Protection of Personal Data
We are committed to protecting the privacy of our customers' personal data in accordance with applicable laws. The information we collect is used exclusively to process orders and improve our customer service.
18. Changes to the Terms and Conditions
We reserve the right to modify these terms and conditions at any time. It is your responsibility to review these terms and conditions regularly to stay informed of any updates.
Last updated: October 16 , 2024